Skills Gap and Service Knowledge Loss in Field Service due to the "Silver Tsunami."
Over the years, field service has become an industry of "seasoned" professionals as fewer young workers enter the trades. Field service organizations have started to sound alarms on the potential skills gap and the loss of service knowledge as master technicians in the Boomer generation enter retirement age. The COVID pandemic is triggering the "Silver Tsunami," pushing Boomers in the field service industry to retire in waves.
Field service organizations urgently need to retain the service knowledge from experienced technicians and efficiently transfer the knowledge to recruits via training and productivity tools.
Field Service How-To Videos
Videos represent the modern way to capture and consume information. Compared to traditional text-based, description-oriented knowledge articles, videos are ideally suited to capture techniques and best practices in the trades via recording. If a picture is worth a thousand words, a video can be worth 20 to 30 thousand words every second! With the ubiquity of smartphones and mobile broadbands, videos have become the preferred medium to collaborate and share knowledge among the digitally native Millennials and Gen-Z workforce. Video adoption is thus critically important to field service organizations eager to attract younger technicians.
With the ubiquity of smartphones and mobile broadbands, videos have become the preferred medium to collaborate and share knowledge among the digitally native Millennials and Gen-Z workforce. Video adoption is thus critically important to field service organizations eager to attract younger technicians.
What We Do
Double Time transforms field service videos into a "deeply searchable" how-to video knowledgebase by enriching the videos with work order context and extracting insights from the videos using the latest Computer Vision and AI technologies. Our solution enables field service organizations to capture and retain technician expertise to improve training and knowledge transfer. Field technicians can query and watch how-to videos on-demand to benefit from senior technicians' tips and tricks. They can also consult the video knowledgebase to review "as-maintained" asset service history to understand "how" a piece of equipment was previously serviced in addition to "what" was done on the equipment.
Seamlessly integrated with leading Field Service solutions, Double Time helps boost technician productivity in the field, reduce Mean-Time-to-Repair, and improve First-Time Fix Rates.